See the 'why' behind your customer feedback
Hugi.ai unifies support, surveys, and reviews, then uses AI to surface themes, sentiment, and root causes with evidence you can trust.
Enterprise-grade infrastructure for customer-led growth.
Built for mid-market product & customer teams with
From Problem to Outcome
Problem
Feedback is everywhere, insight is nowhere.
- • Noisy and siloed across tools
- • Hard to see the 'why' behind issues
- • Manual analysis takes days
Solution
All feedback in one place, impact-ranked and traceable.
- • Connect support, surveys & reviews
- • Themes & sentiment grouped by meaning, not keywords
- • Every insight links to the exact customer messages
Outcome
Evidence-backed decisions, faster.
- • Cut analysis from days to minutes
- • Ship the right fixes first
- • Trust every insight with source links
How it works
From raw feedback to actionable insights in three simple steps
Connect data
Connect support, survey, and review sources or upload a CSV. Every signal lands in one place.
Understand the 'why'
Turn noisy feedback into actionable intelligence by surfacing themes, measuring sentiment, and linking insights to the source.
Act with confidence
A single source of truth delivers impact-ranked, evidence-linked insights that enable data-driven decisions.
One place for customer truth
Unify feedback, understand the why, and prioritize what matters with evidence.
Unified feedback feed
All your customer voices in one place: tickets, surveys, reviews, and more.
Theme & intent detection
LLM-powered semantic analysis surfaces real themes, not just keywords.
Explainable HUGI Score
Transparent prioritization: Volume × Sentiment × Recency. Know exactly why something matters.
Evidence links
One click to the raw quotes. Trust every insight with source transparency.
Jira/Slack integration
Push prioritized insights directly into your workflow. No context switching.
Self-serve onboarding
No heavy setup, no professional services. Start analyzing in minutes.
The HUGI Score
Our transparent prioritization formula: Volume × Sentiment × Recency. See at a glance which themes deserve your attention, backed by explainable math — not a black box.
Integrations
Connect all your feedback sources in minutes or upload a CSV to get started instantly
Support
- Zendesk
- Intercom
- HubSpot
Surveys
- SurveyMonkey
- Typeform
- Google Forms
Reviews
- Google Reviews
- Trustpilot
Custom Data
- CSV Upload
- Custom API
Don't see your tool? Let us know and we'll prioritize it.
Tell us which tools you use →Security & Compliance
Enterprise-grade security you can trust
Azure Infrastructure
Built on Microsoft Azure with EU data residency options
GDPR Ready
Full GDPR compliance. Data Processing Agreements available on request
Data Protection
Enterprise-grade encryption at rest and in transit
Secure By Design
Built with SOC 2 principles in mind from the start
Lock in founder pricing
Be among the first to access Hugi.ai and secure exclusive early-access rates
Early Adopter Plan
What's Included:
- ✓ A single feed for all your customer feedback
- ✓ AI analysis of themes, sentiment & root causes
- ✓ HUGI Score to quantify & rank issues
Early Adopter Benefits:
- ✦ Lock in lower rates forever
- ✦ Influence product roadmap
- ✦ First access to new features
Limited spots — early adopters help shape the product.
Join the waitlistBe first to know when self-serve goes live
We're onboarding in waves. Join the waitlist to save your spot and get early access pricing.
Built by a team with 10+ years in enterprise-grade data & AI platforms